Frequently Asked Questions

Memcap is a team of builders, developers, and problem-solvers focused on helping businesses grow through smart, scalable tech. We design, build, and manage websites, web apps, and custom software—plus we host and support it all under one roof.

Whether you're a small business needing a polished online presence or an organization with complex software needs, we deliver high-quality, affordable solutions with ongoing support.

Managed Hosting means we take care of everything related to keeping your web solution online and running smoothly—so you don't have to. This includes hosting your site on fast, secure servers, handling software updates, backups, security monitoring, and making small edits or updates when needed. It's like having your own tech team on call, without the overhead, and at a comparable price to a do-it-yourself platform.

No. We don't build on third-party website builders. Instead, we use our own carefully selected stack—what we call the Memcap Platform. It's fast, secure, affordable to host, and designed to scale. Our Managed Hosting solution ensures you get ongoing support without the bloat or limitations of traditional platforms. This combination is what sets Memcap apart.

You get VIP support from our Seattle-based team. We respond to all inquiries within 24 business hours (usually much faster). Our managed hosting includes ongoing maintenance, security updates, backups, and content changes. Plus, our autoresponder provides instant answers to common questions 24/7.

With our Managed Hosting plan, we typically handle all your update requests for you—quickly and hassle-free. But if you'd prefer to make changes yourself, we've got you covered. We can set up an easy-to-use editing tool so you can update content on your own whenever you like. It's your site—manage it how you want, and we'll support you either way.

Extremely fast. Our static-first architecture using SvelteKit means most pages load in well under 1 second. Unlike WordPress or traditional CMS platforms that generate pages on every request, our sites are pre-built and served directly from a global CDN. This means faster load times, better SEO rankings, and happier visitors.

Yes. We build both i18n (internationalized) and l10n (localized) websites following Google's best practices—this means creating dedicated pages for each language or locale, which improves SEO and user experience. For localized content, we isolate each language into its own file for easy translation. You can provide the translations, or we can help connect you with a translation service.

No. We build the new site on a separate domain or staging URL, so your current site stays live and fully functional during development. Once you're happy with the new version, we update your DNS settings to point to the new site—typically resulting in little to no downtime during the switch.

Yes. We can migrate websites from WordPress, Wix, Squarespace, and other platforms. We'll rebuild your site on our modern stack, preserving your content, design, and functionality while improving performance and security. Contact us for a migration quote.

Not formally. We don't offer full-scale design or branding services, but we can help with basic graphic adjustments or layout tweaks as needed. If your project requires more in-depth visual design—like logo creation or extensive pixel-level work—we're happy to help, but it may involve additional billing.

Our pricing is comparable—starting at $25/month for managed hosting. The key difference is that with Memcap, you get professional developers building and maintaining your site, not a DIY template builder. You get custom code, content ownership, zero transaction fees, and expert support at the same price you'd pay for a basic Wix or Squarespace plan.

No. Unlike platforms like Wix or Squarespace that charge 2-3% transaction fees on every sale, Memcap charges zero transaction fees. You integrate directly with payment processors like Stripe or PayPal and keep 100% of your revenue (minus standard payment processing fees).

If things aren't heading in the right direction, you're not stuck. You can cancel hosting at any time—no hard feelings. Hosting fees are non-refundable, but there's no long-term commitment. That said, we work closely with you from the start to make sure the site matches your vision. So far, this hasn't been an issue—but we understand the concern.

We keep it simple. Just reach out and let us know you'd like to cancel your services—we'll take care of it promptly. There are no contracts or lock-ins, and no runaround. Cancel anytime, hassle-free.

You own your content, but Memcap retains ownership of the platform and runtime code. You're granted a license to use your website for its intended purpose. If you cancel, you can export your content, and we can discuss options for accessing the code. The complete license terms are outlined in our Terms of Service.

Setup fees vary by project. Small websites typically have a one-time setup fee ranging from $200-$500 depending on complexity. Custom development projects are quoted individually based on scope. We're always transparent about costs upfront—no surprise charges.

Yes! We offer special pricing for registered nonprofits, educational institutions, and open-source projects. Contact us with details about your organization to discuss discounted rates.

We use SvelteKit for the frontend framework, deployed on Netlify's global CDN. Our architecture is static-first, meaning pages are pre-rendered for maximum speed. For dynamic features, we use serverless functions (AWS Lambda) and integrate with modern APIs. All sites use TypeScript for type safety.

Security is built in at every layer. We use HTTPS/SSL for all sites (included free), implement security headers, perform regular dependency updates, and follow OWASP security best practices. Our static-first architecture eliminates most common vulnerabilities like SQL injection or server-side exploits.

We target 99.9% uptime. Our sites are hosted on Netlify's enterprise-grade infrastructure with automatic failover and global CDN distribution. We monitor all sites 24/7 and get alerted immediately if any issues arise.

Yes. All sites are version-controlled using Git, providing a complete history of every change. We can restore to any previous version instantly. For databases and dynamic content, we implement automated daily backups with 30-day retention.

Absolutely. You can use your existing domain or register a new one. We'll help you configure DNS settings and handle all the technical setup. Domain registration/transfer fees are separate from hosting costs.

Our CDN-based architecture scales automatically. Whether you get 10 visitors or 10,000 simultaneously, your site will stay fast and available. There are no traffic limits or overage charges on standard hosting plans.

Yes. We build custom e-commerce solutions integrated with Stripe, PayPal, or other payment processors. Unlike platforms that charge transaction fees, we charge zero fees—you keep 100% of your revenue. We can build everything from simple product catalogs to complex multi-vendor marketplaces.

Definitely. We regularly integrate CRMs (Salesforce, HubSpot), payment processors (Stripe, PayPal), email services (Mailchimp, SendGrid), analytics (Google Analytics, Plausible), and countless other APIs. If it has an API, we can integrate it.

SEO optimization is built into every site we create—proper HTML structure, meta tags, Schema.org markup, fast load times, mobile responsiveness, and semantic HTML. For ongoing SEO strategy, content optimization, or link building, we can recommend trusted partners.

Our AI Autoresponder is an intelligent chatbot that learns your website content and answers visitor questions 24/7. It uses GPT-4 with RAG (Retrieval Augmented Generation) to provide accurate, context-aware responses based on your actual site content. It's like having a customer service rep who never sleeps.

We're based in Seattle, Washington. While we work remotely with clients nationwide, our roots are in the Pacific Northwest tech community.

Small business websites typically take 2-4 weeks from kickoff to launch. More complex sites or custom applications can take 6-12 weeks depending on features and scope. We'll provide a detailed timeline during the planning phase.

We combine professional development expertise with affordable DIY-platform pricing. You get custom code, full content ownership, zero transaction fees, and ongoing support—all starting at $25/month. Most agencies charge thousands per month for what we include in our base package.